Andrea Reynolds' Seminar Manual: Stand Up to Bullies! How you can assertively address others' bullying, critical, manipulative and controlling behavior.

E-book: $19.95 (39 pages) Print book: $39.95 includes shipping within North America

"I have known Ms. Reynolds for two years. During this time she has successfully taught several classes at the Hamot Women's Health Connection. She is creative, well-organized, and self-motivated. [She] has consistently received excellent evaluations from students." Laurel Swartz, Program Director

This was a course I created and conducted for over two years at a hospital (Hamot Medical Center, Erie PA). Many of the "students" were professional medical staff who needed some assertiveness training to help them stand up to various bosses, administrative staff, patients, and patients' families. (If you've seen E.R., you get the picture.) You can now have all the course notes, revealing exercises, and very specific tips and insights I provided to the class over 3 and 4 weeks.


  • What intimidates me? (What weakens your confidence?)
  • About me... (Insight into your current approach)
  • My goals for this class (Plan for your success)
  • Confidence Quiz (Tells you how confident you are today.)
  • 20 Positive Things About Me (Raises your confidence level)
  • Things I can do to increase my confidence level (Checklist)
  • Quiz: Victims and Assertive People (What does your behavior say?)
  • My Personal Rights (A quiz)
  • Personal Bill of Rights (24 Rights to Own)
  • Behavior Styles in Confronting Situations (Passive, Aggressive, Assertive, Passive-Aggressive)
  • Types of Criticism (4 Types defined)
  • Some Ways to Respond to Criticism (6 ways to try)
  • How to Confront Assertively (5 Step approach)
  • Assertiveness Skills (9 responses to blocking gambits)
  • Blocking Gambits (9 obstacles to healthy disagreement)
  • Strategies for Assertiveness (18 smart ideas)
  • How to Complain (5 tips, 11 great examples)
  • 14 People Skills I Can Develop (14 smart strategies for everyday life)
  • Ways to Say NO! (8 to get you started)
  • Seven Steps to Successful Change (works for healthy living too)
  • Reading List (17 classic books for further reading)
  • Appendix: 15 questions for discussion

Please note: A licensing arrangement is required from Andrea Reynolds if you have intentions of teaching from this material. Contact Andrea to discuss.

Order the PRINT version for US $29.95 + $4.95 shipping to US and Canada
Credit card transactions are securely processed through in US funds. Here's a convenient payment button. Please include your mailing address in the Comment/Instruction box when paying.

Order the DIGITAL version (PDF) for only US $12.95
Credit card transactions are securely processed through in US funds. Here's a convenient payment button.

You may also mail a check payable to Andrea Reynolds, 3518 Post Avenue, Erie PA 16508.
You also may be interested in these:

How to Start Your Own Mutual Self-Help Support Group Face your common problem together (Seminar manual)

OutSmarting Sweetheart Swindlers: How to Protect Your Heart and Finances from Romantic Con Artists

Turning the Holiday Blues into Holiday Magic : 44 Creative Ideas and Activities to Make the Holidays Cheerier