Professional Practice Troubleshooting and
Diagnosis
Is
your professional practice working for
you?
Do you really know the
answers to these questions?
1. Is your practice attracting - or repelling - clients,
patients?
2. Do you treat your patients and clients the way they want
to be treated?
3. Are you aware of how your staff treats them?
4. Are you doing them harm?
5. Are you sensitive to their needs?
If the answer is NO to one or more of these questions, let
Andrea Reynolds help you change your practice for the
better.
Hire Andrea to find out and report back to you. This is a
service not unlike "mystery shopping." Just tell Andrea
your concerns and she'll book an appointment.
My
intention: To show professionals and
service providers how they can treat their patients,
clients and customers with more consideration, courtesy,
kindness and empathy. Not necessarily to make more money -
there doesn't always need to be a payoff - but to show
others that they matter and are important. (And, hey, isn't
that what we all want?) And usually the money will follow.
Here
are the astonishing results I found in some
practices:
1. A real estate agent who tinkled in the toilet as she
returned Andrea's phone call.
2. A bank manager who refused to let Andrea open an account
because he felt anyone from out of town must be a drug
dealer.
3. A physician who left for lunch while Andrea was left
waiting in the reception area.
4. A physician who charged Andrea $45 to take her blood
pressure and when she asked for an explanation of the
charge, he added another $25 charge to her bill... twice.
5. A lawyer Andrea retained who failed to show up in court
and instead sent his administrative assistant who had never
been in a courtroom and who had to ask opposing counsel
what she should do next.
6. An RV dealer who refused to show Andrea the inside of
any RV (3 different attempts) despite the $10,000 check in
her pocket.
7. A dentist who was more interested in providing expensive
cosmetic dentistry than finding the cause of Andrea's
severe mouth pain.
8. A veterinarian who required that Andrea sign a full page
release absolving the practice of all blame if anything
went wrong, but wouldn't let her have a copy of it.
9. Eight out of 9 lawyers who never returned her phone call
when Andrea tried to hire each one. (One of the firms
advertises on television to generate new business.)
10. A cashier at a doctor's office made Andrea pay an
additional 66% over the doctor's handwritten invoice amount
before she would allow Andrea to leave the office.
Book an appointment with Andrea Reynolds to
see how your practice comes across. This service
includes travel time and expense, waiting, actual
appointment, written and verbal reports. Yes,
appointments are real and, yes, I pay for the actual
visit (not with insurance). PayPal Payment button
below.
PayPal Payment button
below.
PHONE ORDERS: Your debit card with VISA logo or credit card is accepted in US funds... $600.00
(412) 440-3704
(orders
only please)