Use my skills as an investigative journalist.
I'm very good at uncovering the facts that you haven't been able to learn:

Why did we break up?
Where's my money?
Why am I losing business?
Why isn't my home selling?
Why can't I pay all my bills?
Why isn't my relationship working?
Why is my home making me anxious and claustrophobic?

I work on an hourly basis.
The rest of this page needs to be reorganized.



Troubleshooting and Diagnosis for
Businesses, Organizations and Professional Practices
Are your business practices working for you?


Do you really know the answers to these questions?
1. Is your business attracting - or repelling - clients, customers, patients, members, good employees, tenants?
2. Do you treat your patients, clients, tenants the way they want to be treated?
3. Are you aware of how your staff treats your members, tenants, clients, customers, members?
4. Are you doing your patients, clients, customers, tenants, members harm?
5. Are you sensitive to their needs or do you believe they are not your concern?
If the answer to one or more of these questions doesn't sit right with you, let Andrea Reynolds help you change your business for the better.
 
Hire my skills, wisdom and experience, to find out and report back to you. This is a service not unlike "mystery shopping." Just tell Andrea your concerns and she'll book an appointment with you.
 
My intention: To show professionals and service providers how they can treat their patients, clients and customers with more consideration, courtesy, kindness and empathy. Both to make more money and to show those who pay you that they matter and are important. (And, hey, isn't that what we all want?) Be kind and the money will follow.
 
Here are the astonishing results I found in some businesses and practices:
1. A real estate agent who tinkled in the toilet as she returned my phone call.
2. A bank manager who refused to let me open an account because he felt anyone from out of town must be a drug dealer.
3. A physician who left for lunch while I was left waiting in the reception area.
4. A physician who charged me $45 to take her blood pressure and when she asked for an explanation of the charge, he added another $25 charge to her bill... twice.
5. A lawyer I retained who failed to show up in court and instead sent his administrative assistant who had never been in a courtroom and who had to ask opposing counsel what she should do next.
6. An RV dealer who refused to show me the inside of any RV (3 different attempts) despite the $10,000 check in my pocket.
7. A dentist who was more interested in providing expensive cosmetic dentistry than finding the cause of my severe mouth pain.
8. A veterinarian who required that I sign a full page release absolving the practice of all blame if anything went wrong, but wouldn't let her have a copy of it.
9. Eight out of 9 lawyers who never returned my phone call when I tried to hire each one. (One of the firms advertised on television to generate new business.)
10. A cashier at a doctor's office made me pay an additional 66% over the doctor's handwritten invoice amount before she would allow me to leave the office.

Book an appointment with me to see how your business or professional practice comes across. This service includes travel time and expense, waiting, actual appointment, written and verbal reports. Yes, appointments are real and, yes, I pay for the actual visit (not with insurance). PayPal Payment button below.



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