Andrea
Reynolds is an Undercover Client, Patient, Guest
Troubleshooting
and Diagnosis for
Businesses, Organizations and Professional Practices,
Restaurants, Hotels
Are
your business and customer relations practices working for
you?
Follow my
column to see who doesn't recognize how they
are killing business.
Do you
really know the answers to these
questions?
1. Is your business
attracting - or
repelling - clients, customers,
patients, members, good employees, tenants?
2. Do you treat your patients, clients, tenants the
way they
want to be
treated?
3. Are you aware of how your staff
treats your
members, tenants, clients, customers, members?
4. Are you doing your patients, clients, customers,
tenants, members harm?
5. Are you sensitive to their needs or do you believe they
are not your concern?
If the answer to one or more of these questions doesn't sit
right with you, let Andrea Reynolds help you change your
business for the better.
Hire my skills, wisdom and experience, to find out and
report back to you. This is a service not unlike "mystery
shopping." Just tell Andrea your concerns and she'll book
an appointment with you.
My
intention: To show professionals and
service providers how they can treat their patients,
clients and customers with more consideration, courtesy,
kindness and empathy. Both to make more money and to show
those who pay you that they matter and are important. (And,
hey, isn't that what we all want?) Be kind and the money
will follow.
Here are
the astonishing results I found in some businesses and
practices:
1. A real
estate agent who tinkled in the toilet
as she returned my phone call.
2. A bank
manager who refused to let me open
an account because he felt anyone from out of town must be
a drug dealer.
3. A physician
who left for
lunch while I was left waiting in the reception area.
4. A physician
who charged me
$45 to take her blood pressure and when she asked for an
explanation of the charge, he added another $25 charge to
her bill... twice.
5. A lawyer
I retained who
failed to show up in court and instead sent his
administrative assistant who had never been in a courtroom
and who had to ask opposing counsel what she should do
next.
6. An RV
dealer who refused to show me the
inside of any RV (3 different attempts) despite the $10,000
check in my pocket.
7. A dentist
who was more
interested in providing expensive cosmetic dentistry than
finding the cause of my severe mouth pain.
8. A veterinarian
who required
that I sign a full page release absolving the practice of
all blame if anything went wrong, but wouldn't let me have
a copy of it.
9. Eight out of 9 lawyers
who never
returned my phone call when I tried to hire each one. (One
of the firms advertised on television to generate new
business.)
10. A cashier
at a doctor's office made me pay an additional
66% over the doctor's handwritten invoice amount before she
would allow me to leave the office.
Book an appointment with me to see how your
business or professional practice comes across. This
service includes travel time and expense, waiting,
actual appointment, written and verbal reports. Yes,
appointments are real and, yes, I pay for the actual
visit (not with insurance). PayPal Payment button
below.
~ ~ ~ ~ ~ ~ ~ ~
You could be in my next
book and share 40% of my profits.
Click on the graphic below to learn how...
and place your advance
order.
Read
the news release. Read an
excerpt from the
book.
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Andrea Reynolds, Suite 647, 2501 West
12th Street, Erie PA 16505